feedsauce
© 2022 Feedsauce Limited. All rights reserved.

How can we
help you
today?

Fast and friendly assistance from brand experts and photo specialists all just a tap away.

FAQs

How long does it take to get my photos?

We have two options for you. Fasttrack means you can have your photos within 48 hours from the time they reach our studios. Otherwise, they’ll be ready to download in 5 working days. We love to work fast - so the quicker we can get it done, the better.

Can I review my photos?

So much importance and care goes into creating every image. If there’s anything the creative team might have missed, you are welcome to request edits within 3 days and we will do everything we can to make sure you walk away elated with the Feedsauce experience!

When will I get my products back?

If you select return products, then we will get your products back to you in 14 days from the date of your order. We leave some time in-between should you choose to order more photos. We are as careful as possible with your products but it may be the case that they are not in the same shiny brand new condition they arrived in - but rest assured we take care to look after them as best as we can.

How do I let the creative team know aspects about my product they may need to know?

We know how important this is! Nobody knows your product better than you. If you require your product styled in a certain way or only want it shot from a certain angle, there’s an opportunity for you to add this at the checkout. Try to keep your notes simple and easy to understand - we have some of the best photographers around the world so feel confident that they know how to style a product to make it look its best.

I'm not sure which recipe to choose?

All of our recipes are designed to work for the majority of products. Meaning all you have to do is choose the look that fits with the vision you are wanting to achieve! The best way to choose our recipes is checking out the recipe page on the website, or throughout our social media pages. Remember with our fast turnaround you can order your Feedsauce as and when you need, so there will always be opportunities for you to constantly try new recipes!

I don’t live in the UK. Can I still order with Feedsauce?

Of course! We have shot for customers all around the globe and it is something we are pleased to continue offering. All we need is your product shipped to us in London and we can get started right away. For more details, just speak to our customer care team!

Do Feedsauce edit my images?

We do not superimpose, add things in or take things out (eg. product label) - but yes we look after all post-production edits that are required to make the shot look its absolute best. Leave all of that to us - when your images are downloaded they are literally ready to go.