Terms & Conditions
Last Updated: 31 March 2022
- Acceptance of Terms
1.1 These terms and conditions can be reviewed and changed at a future time and we therefore advise you to view this page on a regular basis. Your use of Feedsauce Limited, its products and its services constitutes your acceptance to any changes.
1.2 You are in full agreement with, and bound by the terms and conditions listed below by Feedsauce Limited. If you do not agree with the below terms and conditions, do not use any of the services or products provided by Feedsauce Limited.
1.3 In this document, when we say ‘we’, ‘us’, ‘our’ or ‘Feedsauce’ we are referring to the company ‘Feedsauce Limited’ a company registered in England and Wales.
1.4 The headings to the Clauses are for ease of reference only and do not affect the interpretation or construction of these Terms
1.5 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide content to you and other important information. If you think there is a mistake in these terms, or require changes, please contact us to discuss.
- Your Business
2.1 Product businesses including but not limited to skincare products, fitness equipment and physical devices should be aware that while we are happy to return products once we have completed the required work, we cannot guarantee that the product will be in its original condition.
2.3 We will not accept applications from businesses which do not align with the ethics and values of Feedsauce. This includes but is not restricted to businesses that promote alcohol, profanity and erotica. See Clause 4 for further details.
2.4 We reserve the right to decline an application to take on any business as a client without providing reason or justification. We also reserve the right to terminate an existing membership to Feedsauce at any time without providing reason or justification.
2.5 In order to work most effectively and efficiently, we require full cooperation with required business information which may include but is not restricted to customer data, business addresses and sales information.
- Your Information
3.1 We do not store your payment or credit/debit card information. We use a secured third party service to process payments.
3.2 Feedsauce will protect your personal information such as your name and address and will not share with any third party services unless spoken about with you in writing.
3.3 You acknowledge that the information you give to us is accurate and complete.
3.4 You are responsible for keeping your information (such as email addresses and other forms of contact) up to date.
- Order Process and Content
4.1 How we will accept your order. Our acceptance of your order will take place, after you complete the online order form (“Order Form”) and when we email you to accept it, at which point a contract will come into existence between you and us.
4.2 We do not accept orders that do not align with our ethos, as set out in Clause 4.3. If we do not accept your order we will inform you of this and will not charge you.
4.3. When your order is accepted we will assign you with an order number and shall communicate this with you. Please keep the order number to hand when you contact us about your order.
4.4 For any product you ask us to create content for, you warrant that you(i) have all necessary rights and licenses set forth to submit your content to Feedsuace, (ii) your content complies with all applicable laws and these Terms, (iii) Feedsauce will not need to obtain licenses from any third party (iv) your content does not infringe any third party’s rights, including intellectual property rights and privacy rights. You also agree that the product or location that you are asking us to create content for is not infringing any third party rights, including any privacy rights or intellectual property rights.
4.5 For any content that you provide to Feedsauce, you grant Feedsauce a non-exclusive, worldwide, royalty-free license and right to copy, adapt, reproduce and distribute, and make derivative works, for marketing and portfolio purposes, your content unless otherwise agreed upon with a member of our team in writing.
4.6 You may not request the production of any content that does not align with the ethics and values of Feedsauce. This includes but is not limited to:
- Pornographic content
- Defamatory, illegal or otherwise immoral content
- Depicts animal cruelty
- Promotion of fraudulent schemes
- Tobacco and alcohol,
- Content that violates any laws, statute or regulation
Feedsauce may block, limit, restrict, disable, suspend or terminate your access to the Feedsauce site, without prior notice or liability to you.
- Recipes and Feedsauce Materials
5.1 Material and props are provided by Feedsauce according to the relevant props allocated to the Feedsauce recipe, defined by the Feedsauce creative and management team. When you are choosing a recipe, you are choosing the stylistic look of that recipe as opposed to a particular image we have created within that recipe (“Recipe”).
5.2 It is important to note that if you have any particular preferences or instructions about a Recipe, please note this in the Order Form.
5.3 Unless you specify in the “notes” section of the Order Form any specific instructions you may have in relation to the Recipe, you consent to Feedsauce utilising their discretion to determine the styling of your content.
5.4 If you require any additional props to be photographed alongside your product, this must be provided at your own cost along with; and at the same time, that your product is provided. These additional props will only be incorporated into your shoot if the creative team deem it appropriate for the shots they are taking within the Recipe you have ordered.
5.5 While airbrushing and editing services are carried out by Feedsauce as part of the service of providing the final product, Feedsauce cannot edit something onto the image that is not present in the shot. Images are taken live and not superimposed.
5.6 Once your order has been made, it is locked into the system and no changes can be made after you have received your email confirmation of acceptance of your order.
5.7 No additional notes can be provided via social media, email, live chat or any other form of communication after an order has been accepted.
6.1 Once your content has been created and sent to you, it is final. Re-adjustment and re-edit requests will only be accepted if it can be proven that the content created was not in accordance with the Recipe and any other instructions as set out in the Order Form.
6.2 Once your content has been downloaded from your Feedsauce account, you become the sole owner of the content.
6.3 If you do not sign the approval of your content yet proceed to use the created content in a commercial setting, including but not limited to social media posts, pitch decks and marketing material, then this will be deemed an approval of the content.
6.4 You will have the opportunity to request minor revisions, which may be either accepted or rejected at the discretion of the Feedsauce management team and must be requested within three days from the point at which you have been notified that your order is in the “review” phase, after which you may no longer amend your order
6.5 Sample images or images done free of charge for any other reason: are not entitled to reviews or changes of any kind.
6.6 Where your order does not materially correlate with your specifications in the Order Form, Feedsauce will correct this error at no extra cost.
7.1 Except where required by law, Feedsauce shall be under no obligation to issue refunds under any circumstances.
7.2 Given the nature of digital products, refunds can not be provided once content has been created unless it violates a law or Feedsauce has breached any legal documentation.
7.3 Refunds in full can not be provided once content has begun the production process.
7.4 Refunds can not be provided once the photoshoot has been completed.
7.5 There is no obligation to provide a refund in the following scenarios and in situations including (but not limited to):
- You changed your mind about the style/theme/Recipe of your content,
- The service was bought for you but you do not require it,
- You did not communicate at the order stage any important, relevant factors which Feedsauce are to know about the product or shoot they are to conduct.
- You were unclear about the services offered by Feedsauce.
8.1 We do not limit or exclude liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors for fraud or fraudulent misrepresentation or where it would be unlawful to do so.
8.2 We are not in any way responsible for the following losses, whether direct or indirect:
- Loss of profits,
- Loss of business,
- Loss of business opportunity, or
- Any indirect or consequential loss.
You agree to indemnify and hold harmless Feedsauce, its affiliates, employees, subcontractors and agents against any claims, damages, costs, liabilities and expenses (including legal fees) arising out of or in relation to any third party claim that Feedsauce’s use of your product infringes their intellectual property rights.
8.3 Subject to Clause 8.1, you acknowledge and agree that Feedsauce are not liable for any damage or loss to your products where:
- Alterations were made by the Feedsauce team during the photoshoot,
- Damage has occurred in transit to Feedsauce,
- Damage has occured in transit back to you, or
- Your products are lost.
8.4 Where you are sending Feedsauce your products, it is your responsibility to ensure that they are adequately insured to cover against: fire, theft, damage and loss.
- Your Product(s)
9.1 You are responsible for packaging your products in a manner in which they will not become damaged in transit.
9.2 Feedsauce is not liable for the mistakes of any third party courier service that are utilised in getting your products to us and returning them back to you. Where your products are valuable we request that you take extra precautions to ensure that your products are delivered to us and subsequently returned back to you safely.
9.3 If the item is lost or damaged in transit, you are responsible for providing us with a new product(s) so that we may complete your order.
9.4 Unless specified to ‘return product’ at the order stage, Feedsauce will discard of your product after your shoot has been completed. Note that selecting “return product” will incur charges which will be communicated to you at the order stage.
9.5 Subject to Clause 9.2, if you choose for Feedsauce to hold and return your product, Feedsauce will do so with their own sorting process and your product will be returned to you within 30 days, unless you make your own arrangements to collect your products (i.e. where the items are valuable and you are arranging your own courier).
9.6 You acknowledge and agree that the Feedsauce team may make alterations to your Product during the photoshoot. For this reason you are advised to send a sample product (i.e. not the only one you have which cannot be replaced or an expensive prototype) and ensure that any valuable product is adequately insured as pursuant to Clause 8.4 Feedsauce shall not be liable for any damage to your products.
- Feedsauce Content
Unless you enter into a license agreement with Feedsauce you may not download, distribute, display and/or copy any Feedsauce website content.
We aim to resolve any disputes with you quickly and efficiently. If you are unhappy with the service or any other matter related to the service, please contact us as soon as possible by sending an email to: firstname.lastname@example.org.
If you have any questions or complaints about the service, please contact us. You can email us as email@example.com.
Each of the paragraphs of these terms operates separately. If any part of these Terms is held to be invalid or unenforceable, the remainder shall remain valid and enforceable.
Our failure to act with respect to a breach of these Terms by you or others does not waive our right to act with respect to subsequent or similar breaches
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms, provided that this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
We may change the terms from time to time and when we do, we will update the Site and let you know.
These terms contain the entire agreement with us relating to your use of the Services and replace any earlier agreement or promise relating to Feedsauce.
- Governing Law
Any issues arising out of or in relation to these Terms shall be governed by the laws of England.